Auto Extended Warrenty

How to Research and Select an Automobile Extended Warranty Provider

How to buy an automobile extended warranty.

Warranty Direct White Paper

How to Research and Select a Warranty Provider

As more consumers learn that there are alternatives to the high price of dealer sold extended warranties, the number of companies and web sites offering them have exploded. How do you know which companies you can trust? How can you research the companies? What resources are available to you?

Warranty Direct, the oldest and largest provider of direct-to-consumer automobile warranties provides you this comprehensive guide to researching and selecting your warranty provider. We understand how difficult a process this can be. We welcome your phone calls to discuss the issues below in even greater detail.

Warranty Pricing

A question we are often asked is why there is such a wide range of prices for extended warranties. The best advice we have heard to date is this, "Good extended warranties are not cheap; cheap extended warranties are not good". As you read this White Paper, you will see the many areas that coverage costs can be lowered. Bear in mind that lower cost coverages cover less and will leave you paying out of pocket on most claims.

The Warranty Company

Warranty Seller - In most instances, this company is a broker offering coverage(s) from regional, third-party warranty administrators. Once the warranty is sold, you will not deal with the seller again. You want to make sure the warranty seller remits payment to the warranty administrator and your coverage is in force. Warranty brokers typically look for the cheapest coverage available so their markups can be higher. Often, they are not concerned with the quality or level of coverage. As they frequently change the companies they represent, they do not develop long-term business relationships that are most beneficial to consumers.

Few warranty sellers are direct administrators of their warranty coverage. Purchasing direct from an administrator is beneficial because you know where your money is going. You maintain the relationship with the company throughout the life of your extended warranty; in other words, the direct administrator will sell you coverage, provide customer service, offer financing and handle all your claims. Buying direct from an administrator also makes it easier to properly research the company that will be responsible to pay for your repairs over the next 3, 4, 5 years or longer.

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Administrator - This is the company that actually issues the warranty and is responsible for paying any claims. This is the company that should come under the closest scrutiny by consumers. Buying coverage direct from an administrator offers the most security as your money goes directly to the company responsible for fulfilling the obligations under the warranty contract. You will also be able to obtain the same coverage they sell through car dealers and avoid the car dealer's markup. Administrators will offer you pre-sale counseling and after sale support.

There are many warranty administrators (national and regional) with varying business models. You should select a company that offers their coverage through many different channels and not just the Internet. Like insurance companies, the larger the pool of warranty holders, the more likely the company is financially stable and has adequate funds to pay future claims.

Regional warranty administrators tend to be small and have a smaller base of customers. National warranty administrators will offer coverage through car dealers, financial institutions (banks, credit unions) and may even handle warranty programs for manufacturers. With a larger, more diverse customer base, these companies are more financially sound. When a warranty administrator handles coverage for banks, credit unions and manufacturers, you can bet those companies did a lot of research before selecting a warranty partner.

More and more states are regulating the sale of extended warranties. Larger states like California, Florida and New York have licensing requirements and have done the homework for you. If a company is licensed in all of these states, that is a good indication of a stable company and one dedicated to compliance.

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Internet Only Warranty Companies - Based on our 14 years of selling coverage direct to consumers on the Internet (and 28 years through car dealers, banks and credit unions), we have seen companies with this business model come and go. While the Internet allows consumers to buy products at more affordable prices than traditional selling channels, companies that only do business on the Internet present a risky business model.

Internet only companies are loosely regulated and some are not regulated at all. As they do not sell through car dealers or other channels, they are able to bypass the regulatory requirements that more and more states are implementing to protect consumers. These regulatory requirements most often deal with the company's financial health.

By only selling warranties on the Internet, these companies are not able to amass a large customer base and often are not able to set aside appropriate funds to pay future claims. They take in money on Monday to pay claims on Tuesday. Couple this with a lack of regulatory over-sight and you have a recipe for disaster.

Questions you should be asking

How long has the warranty administrator been in business?

Have they been around long enough to have been through several claims cycles?

Do they set aside adequate funds to pay future claims?

Do you sell your products only on the Internet?

When you type their company name into a search engine, what are their customers saying about them?

Are they members of the Better Business Bureau?

How many complaints do they have on file?

Are they members of WebAssured.com?

Are they Dun & Bradstreet verified?

Are they able to do business in all 50 states?

Are they recommended by reliable, trusted automotive web sites?

Do they have a formal complaint resolution process in their contract?

The Warranty Contract

There are as many variations in warranty contracts as there are models of cars. If you know where to look, comparing them is quite easy. Never take the marketing hype on a web site or the explanation of a salesperson as to exact coverage details. Read the contract - the devil is in the details.

Definitions

Each warranty contract will have a section called "Definitions". The terms defined here are used throughout the contract. Knowing what they mean and what to look for will allow you to judge the level of coverage offered.

The warranty administrator will be named here; now you know what company to research.

How a contract defines what it will pay for is often found here. Look for the term(s) failure, breakdown or mechanical breakdown. Read these definitions very carefully as they determine the type of coverage you will be receiving.

The broadest and best level of coverage, commonly referred to as wear-and-tear is what you want. Wear-and-tear coverage will often be defined as "a Failure will be deemed to have occurred when a covered part has worn beyond the manufacturer's tolerances". Few warranty companies offer wear-and-tear coverage for the full term of the warranty. Some offer no wear-and-tear coverage and others only cover wear-and-tear failures until the odometer reaches 50, 000 miles.

Lesser coverages will only pay for mechanical breakdowns. These extended warranties define "mechanical breakdown" as a defect in parts and workmanship as supplied by the manufacturer, or a defect that makes the part unable to perform the function for which it was designed. Often, they will state that the gradual reduction in operating performance (wear-and-tear) is not covered. Service contracts that exclude wear and tear will not cover repairs needed because a part's performance has gradually deteriorated because of normal wear and tear, unless a mechanical breakdown has occurred. As vehicles age, most repairs fall into this category.

The more miles on a car when a repair becomes necessary, the more likely it is that the repair will be needed because a part wore out, rather than because the part broke due to poor manufacturing.

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Terms and Conditions

Term of contract - Does coverage start the day you buy coverage or the in-service date (the original purchase date of the vehicle)?

Parts and Labor - Does the extended warranty contract restrict payments to national labor guides? If so, plan on sharing in the cost of each repair needed. Does the warranty contract allow the use of new parts or does it call for used and recycled parts? Will diagnostic charges be paid for? What about sales tax?

Deductible - If you select a plan with a deductible, how is it applied? The best extended warranties will apply the deductible on a repair visit basis. In other words, no matter how many items need to be repaired, you will pay only one deductible. Beware of plans where you are required to pay a deductible on each part needed for a repair.

Complaint Resolution - The best extended warranties will offer third party (often the American Arbitration Association) complaint resolution if a dispute can not be handled between you and the warranty administrator. Beware of warranty contracts that severely limit your rights should a dispute arise. Often, you will be required to handle disputes in the county the warranty company is located in.

Exclusions- It is vitally important to read through the list of excluded items. This is an area where many things can be hidden.

Some companies hide their wear-and-tear exclusion in this section of the contract (i.e. the gradual reduction in operating performance is not covered).

Common parts and repair costs can also be excluded from repairs (CV boots, seals & gaskets, stereo systems and speakers, shop supplies, fluid removal fees, nuts/bolts/fasteners [often a cause of the failure], repairs where a Technical Service Bulleting has been issued,

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The Coverage

There are many different levels of coverage available.

Exclusionary Warranties - These are the highest level of coverage one can obtain and are often referred to as bumper-to-bumper warranties. Like a new car warranty, they will cover ALL parts of your vehicle except a small list of exclusions. The exclusions are typically for routine maintenance (oil changes, tune-ups), cosmetic items (seat fabric, carpeting, body molding), and consumable items (battery, brake pads, wiper blades). Read the exclusions carefully as they can differ widely among warranty contracts. Some companies will exclude commonly repaired items like stereo systems, oxygen sensors and more.

Named Component Warranties - These types of coverages will provide a list of the parts covered and are available in many different levels. In order to do a proper comparison, you must read the detailed list and not just the system categories. For example, two popular named component coverages state that the air conditioning and electrical systems are covered. A closer look reveals the following.

While both plans state that the air conditioning and electrical systems are covered, you can see one provides coverage for many more components of the system.

Roadside Assistance - Better extended warranties will provide complete roadside assistance membership with each contract. Membership will provide you with 24x7 access to a toll free number to call for help for such things as towing, flat tire assistance, lost key and lockout service, battery jump start, fluid delivery and more. These plans have no deductible and are not tied to covered repairs only.

Lesser warranties provide limited towing benefits (often $50 or $75) that are only available to you for a covered repair. These will require that you arrange for towing on your own and seek reimbursement for the fees you pay.