Gm Extended Warranties Service Contract
Home-based Business The Four Bodies
In the grand tradition of Abbott and Costello s Who s On First I d like to present a business joke that seems to turn in on itself and may leave readers wondering if they are able to follow what s actually being said.
This is the story of four people named Everybody, Somebody, Anybody, and Nobody. There was an important job to be done and Everybody was asked to do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody's job. Everybody thought Anybody should do it, but Nobody realized that Everybody wouldn't do it. Consequently, it wound up that Nobody told Anybody, so Everybody blamed Somebody.
I didn t write the story above and I ve heard it performed in other ways, but the main point to the somewhat humorous story is that while there may be multiple employees in a company it is possible there will be a significant amount of passing the buck with no clear indicator of who may ultimately be responsible for problems that may develop.
In a home-based business this scenario cannot play out in the same way. Why? Because there is a strong likelihood that one person performs multiple roles in the small company. That person must own up to mistakes because there is no fall guy waiting to take the blame.
Customers won t care about Everybody, Somebody, Anybody or Nobody. All they really care about is whether the person in charge is going to take care of their issues. The ultimate question is whether the owner stands behind the product sold or not.
I have a friend who purchased a piece of exercise equipment. He lives in a remote area and accepted the extended service contract because it was pointed out that the service is in-home and anywhere within his home country. Within 24 hours of professional setup the machine was malfunctioning.
In this case my friend waited for over two months to gain positive customer service. In each attempt to gain the promised service the telephone representative passed the buck. In the end, my friend insisted on visiting with a supervisor and promised that a complaint would be filed with the Better Business Bureau if there weren t a plan of action within 10 days. It wasn t long before Someone stepped up to the plate and made plans to have the equipment repaired.
While this reflects poorly on the manufacturer it should also serve as a cautionary tale for home-based businesses to do what you promise to do. Assume the responsibility required to place the customer first and take care of problems as they arise.
You should also expect the unexpected. You can have the highest quality product or service and still wind up with certain failures that demand your attention in customer service.
Remember Anybody could do it, Somebody should do it, Everybody thinks it should be dome, but in the end Nobody is the only one to show up and he can t do a thing.
That just leaves you.
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Scott Lindsay is a web developer and entrepreneur. Get your own website online in just 5 minutes with HighPowerSites at: www.highpowersites.com or www.buildagreatsite.com. Start your own ebook business with BooksWealth at: www.bookswealth.com
Gm Extended Warranties Service Contract News
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2 Dec 2008 at 11:25pm
General Motors: Saab är till salu! Auto motor & sport, Sweden - 14 hours ago Similarly, GM's plan would honor terms and provisions of all outstanding warranty obligations to both consumers and dealers, in the US and globally. ... | Read more...
2 Dec 2008 at 5:27pm  Ward's Auto (subscription) |
GM Viability Plan, More Monthly Sales Pain Reflect Deepening Crisis Ward's Auto (subscription), MI - 20 hours ago GM?s plan would preserve the status of existing trade creditors and honor all outstanding warranty obligations to both dealers and consumers, ... | Read more...
2 Dec 2008 at 1:16pm
Are the Big Three Critical to the US Economy? FOXNews - Dec 2, 2008 You're afraid about the warranty and everything else that is going to be carried in the future. CAVUTO: No, no. Wait a minute. ... | Read more...
2 Dec 2008 at 10:03am
Solution Providers to Detroit's Big Three: Live Like Us Channel Insider, NY - Dec 2, 2008 Alex Zaltzman, CEO of TourSpot, offers ?GM has eight different product brands. That's like selling eight different firewall brands, each requiring employee ... | Read more...
2 Dec 2008 at 9:44am  Canada.com |
Should you buy a car from Detroit now? KIVI-TV, ID - Dec 2, 2008 You have a warranty, you need service and parts, and you want a decent price when you trade in the car down the road. The warranty is one of the biggest ... Buyers wary of Detroit Three's woes Dubuque Telegraph Herald Big 3 tamp down bankruptcy talk DetNews.com Bankruptcy or bailout? What's really ahead for Big Three Canada.com all 143 news articles | Read more...
1 Dec 2008 at 10:38am
10 CEOs To Go For 2009: Rick Wagoner of GM (GM, F) 24/7 Wall St., NY - Dec 1, 2008 If the company can secure a check from Uncle Sam that will guarantee the warranties and service operations for a period of ten years, then the argument that ... | Read more...
29 Nov 2008 at 2:05am
Be Sure Warranty On Odyssey Covers Electronics Hartford Courant, United States - Nov 29, 2008 ... and noticed the "Driving on the Cheap" list in this past Saturday's paper stated, "Say no to high-priced service contracts and extended warranties. ... | Read more...
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